CRM system options have grown in number over the years. As demonstrated in our earlier post on how to select the best CRM. The technique for selecting a CRM, as well as your demands, will differ from one firm to the next.
Faced with these options, XRM Vision opted to focus on Dynamics 365, formerly known as Microsoft Dynamic 365, as our area of expertise. What prompted this decision? This solution provides a choice for a wide range of businesses, especially those anticipating significant growth, because of its variety and performance.
Here are some of the details regarding what is dynamics 365 capabilities that complement our strategy decision and have a good influence on the business operations.
Pricing for Dynamics 365
Price for Dynamics 365 is especially advantageous when compared to its key competitors, Salesforce, SAP, and Oracle, with the bundle and role-based licensing, two pricing characteristics that clients often appreciate.
According to rates given on Microsoft’s website in September 2017, the Dynamics 365 Business Edition subscription costs $40 per user per month for full program access or $5 per user per month for team members who require less functionality.
The Dynamics 365 Enterprise Edition offers additional possibilities, ranging from $210 per user per month for full access to all applications to $40 per person per month for businesses that want fewer applications.
Features of Microsoft Dynamic 365
1) Sales knowledge
The capacity to deliver full and intelligent information is, in my opinion, the most valuable feature of Dynamics 365. The Relationship Insights tool analyses a large amount of data from your CRM, concentrating on trends and potential for the growth of your customer accounts. Using the analytical algorithms supplied by Dynamics 365, it is possible to obtain the most relevant customer information at any moment.
The assistant will lead you through your daily priorities and keep you in charge of your opportunities by evaluating your conversations and actions.
2) Portability
The comprehensive dashboard provided by Dynamics 365 mobile makes this application very appealing. The interface, unlike other systems, allows your salespeople to access all of their operations, leads, and contacts while on the road.
This tool notifies managers of real-time consumer contacts and provides a comprehensive picture of sales channels. This technology is a critical benefit for firms that tend to grow unstructured due to the efficiency advantages it provides among teams that are less usually found in the same workspace.
3) Signed up for LinkedIn Sales Navigator
The link between Dynamics 365 and LinkedIn, which was bought by Microsoft in 2016, allows you to view your prospects’ LinkedIn profiles straight from your CRM system, as well as log your InMails and other LinkedIn messages.
These actions are then included in Dynamics 365 analytics, allowing you to gather critical information as well as better target suggestions and prioritization of prospects presented to your reps.
4) Outlook 365 email integration
The Outlook 365 application integrates your CRM with your Microsoft email management software. It provides access to all of the information and opportunities associated with the individual contact to whom you are sending an email.
In addition to email templates and attachments, the tool provides you with important sales tools. In addition to having the most powerful tools available, your employees are also assisted while sending emails. This helps them to save time while enhancing the efficiency with which communications are transmitted.
Conclusion
Microsoft Dynamic 365 is a very efficient cloud-based business applications platform that integrates customer relationship management (CRM) and enterprise resource planning (ERP) components, as well as productivity apps and artificial intelligence features. So, utilize it with caution.
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